Requirements: English
Company: Link Group
Region: Gdansk , Pomeranian Voivodeship
Your Key Responsibilities Oversee OTC process management and ensure high-quality service delivery. Optimize compliance and operational efficiency. Build and maintain strong customer relationships while monitoring credit risk. Leverage OTC tools and technologies to enhance processes. Support team development through mentoring and knowledge sharing. Monitor accounts receivable, identify overdue balances, and take proactive collection actions. Analyze customer payment trends to anticipate and address potential risks. Conduct credit assessments for new customers and manage credit limits per established guidelines. Escalate complex collection issues to relevant stakeholders for resolution. Ensure accurate and timely invoicing with proper data integrity. Review and reconcile cash receipts, resolve discrepancies, and manage unapplied payments. Identify process improvement opportunities, including automation, to streamline workflows. Develop and track key performance indicators (KPIs) related to collections and payment trends. Perform root cause analysis of payment delays and implement corrective actions. Collaborate with sales, accounting, and customer service teams to address invoicing and payment inquiries. To Qualify for the Role, You Must Have Bachelor's degree in Business, Finance, or a related field; a Masters degree or certification is a plus. 4-5 years of experience in OTC, preferably in a service-oriented environment. Strong analytical, strategic, and communication skills. What We Offer Competitive benefits package. Fully remote work opportunity. Collaboration under a B2B contract.