As a Customer Support Specialist your responsibilities will include:
~ Providing support to customers after the onboarding process and following project delivery.
~ Acting as the first point of contact for customers in case of any issues (support desk).
~ Conducting on-site training for users to ensure they effectively utilize client''s systems.
~ Safeguarding and sharing knowledge about systems and providing solutions for hardware and software problems.
~ Drafting and managing Service Level Agreements (SLAs). You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority.
Customer-focused attitude with a commitment to providing excellent service.
~ Familiarity with software is a plus.
~ Strong French skills are required, and business level of English is required, big plus if you speak Dutch as well.
~You live in the Eindhoven area Please note that we are unable to provide sponsorship for this role.
Direct contract with our client
~ Working from home allowance
~