Requirements: English
Company: myGwork
Region: Balearic Islands , Balearic Islands
This job is with Soho House, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Soho Farmhouse IbizaSet in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.The roleWe are seeking an experiencedNight guest servicesto join our team atSoho FarmhouseIbiza .The Night guest servicesassist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Night guest services is responsible for receiving payments and balancing cash at end of a shift. You will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/FB options and other amenities but not limited to gym, spa and shared workspace.A successful Night guest services is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.Responsible for shift breakdown and financial / accounting related inquiries (i.E. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safePrimary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House Co propertyExpert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)Knows the type of rooms available as well as their location and layoutResponsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments dailyDelegate support for members and guests to valet and luggage storage to the bell attendant and/or butler.Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guestsPrepares expected arrival list for front office useUpdates member and guests profilesTo be aware of all front office proceduresWilling to undertake any reasonable request made by management in any other areas of the houseBuild a positive relationships with members and guest.Communicate and red flag any feedback to the management team.Influence a fun and positive atmosphere by being approachable and professional.Well- versed on standard operating procedures, menus, amenities and pricing.What we are looking for in a Night Guest Services?..A successful Night Guest Services for Soho Farmhouse Ibiza will ideally have up to 2 years experience in a busy high-profile venue and a natural flair for first class service. Youll be reliable, friendly and happy to be a key part of the team that strives for success.Strong attention to detailsExcellent customer serviceOrganised and reliableProblem solving skills and bring conflict resolution to any anticipated or current matterAbility to handle feedback to achieve member satisfactionAbility to multitask and work in a fast-paced environmentAbility to understand and follow written and verbal instructionsExcellent interpersonal, communication and problem solving skillTeam player who communicates well with all colleaguesPunctual, reliable and trustworthySense of urgencyYes, yes, yes mentalityHave a genuine passion for food and beverageFlexible and available to working both opening and closing shifts when requiredFluent in English Spanish (other languages are highly valued)Physical Requirements:Must be able to seize, grasp, turn and hold objects by handAble to work on your feet for at least 8 hoursOccasionally kneel, bend, crouch and climb as requiredBenefits..Soho House offers competitive compensation packages for our Night Guest Services that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.Nutritious meals whilst on shiftContinuous training to develop yourself personally and professionallyWho We Are..We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally