Requirements: English
Company: TN Switzerland
Region: Luterbach , Soleure
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The Site IT Stakeholder Success Lead will facilitate alignment between IT and an assigned line of business. The Stakeholder Success Lead will be focused on ensuring that stakeholders are succeeding to achieve their goals with the IT system they are provided. To ensure success means working closely with stakeholders to understand their business strategy and evolving needs, challenges, opportunities, and associated priorities. And then, to ensure their automation and information needs are properly met by working collaboratively with other members of their functional unit and/or other functional units. Stakeholder Success Leads do not just seek out and then funnel problems or issues to system owners but rather take an active role in helping to solve the problem. In all cases, the primary responsibility of the SSL is ensuring the effective ongoing delivery and customization of IT services to stakeholders.
Stakeholder Success Leads are a critical part of the face of IT. They represent ALL of IT to the stakeholder community they serve.
This role emphasizes outcomes (stakeholder success) as opposed to process (relationship management / partnering). Clearly, partnering and relationship management are important activities but what matters most is that our stakeholders are successful, and this requires a certain mindset and approach to the way in which we work with them. It means looking to solve problems rather than processing demand for system requests. It means going beyond the initial request and understanding what success is for the stakeholder - and looking for the best way to drive that success.
This role will be based in the respective manufacturing site and is a full-time on-site role.
What Youll Do
- Effectively facilitate dialogues to identify business issues, challenges and areas of opportunity that can be addressed through technology.
- Manage business technology priorities for an assigned line of business.
- Align the IT portfolio and roadmap to the business strategy and objectives.
- Build detailed understanding of how business processes and outcomes are operationalized through technology.
- Lead discovery, assessment, and business case development for technology investments and ensure those investments are delivered within financial targets.
- Capture basic user and functional requirements and key design considerations.
- Direct IT delivery based on the IT portfolio and business priorities, while ensuring progress is on schedule, within budget, and outcomes are high quality.
- Ensure smooth execution and clear lines of communication between cross-functional IT teams and business areas impacted.
- Negotiate and draft effective contracts and agreements with third parties to ensure successful engagement outcomes.
- Drive adoption of IT standards and solutions and identify opportunities to innovate.
- Continually refresh personal knowledge of industry trends and developments to improve solutions.
- Manage IT projects being delivered to stakeholders (when appropriate based on scale, area, applications involved, and resources deployed) Organization Leadership.
- Engage and coach people to effectively prioritize work, develop themselves personally and professionally, and ensure they have fulfilling professional experiences.
Qualifications
Who You Are
You are an experienced IT professional who has solid manufacturing process knowledge and experience with modules for ERP and Manufacturing Execution Systems. You have a track record of successfully developing and leading a manufacturing IT, automation or quality team. You thrive in a fast-paced, dynamic environment and seek continuous improvement opportunities.
Required Skills
- BS/BA required in Life Sciences, Engineering, or IT related Discipline Relevant industry certification or training (if applicable).
- 12+ years experience working and supporting manufacturing applications in IT or engineering within Pharma/Biotech industry.
- Solid level of expertise in ALL of the following areas: Business Analysis, Business Process Improvement, Process Analysis, Business Case Development, Demand Planning, Requirements Analysis, Requirements Definition and Management, Solution Planning, Stakeholder Relationship Management, Stakeholder Satisfaction Measurement, High Level Design, Agile Methodology, Project Management, Financial Management and Forecasting, Vendor Management, Contract Management.
- Experience working and managing a large manufacturing site while leveraging global IT and a geographically dispersed systems integration partner to provide and assure 24/7 support. Collaborate with vendors to ensure timely and appropriate service levels while driving productivity and cost improvement without any compromise