Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?
We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.
Key Responsibilities
Offer tech support via phone and email for domestic appliance clients.
Conduct initial diagnostics and troubleshooting with 60 available processes.
Escalate complex problems to appropriate departments.
Enhance client satisfaction by proactively resolving issues and using resources like You Tube tutorials.
Handle minor repairs, follow-up on orders, and address complaints.
Utilize three software programs for the support process.
Cross-sell products as needed.
Requirements
Near native level of Dutch.
Advanced level of English.
Experience in customer service or tech support (preferred).
Strong communication skills (phone and email).
Ability to handle and troubleshoot technical issues efficiently.
Familiarity with software programs.
Cross-selling skills are a plus.
Benefits
Relocation package provided
Monthly bonus
Offered Accommodation
Excellent work opportunity in a leading multinational company
Private health insurance
Stable work and career progression
Continuous training and integration phase
Refund of initial flight expenses
Free annual flight to the homeland
Free Portuguese language courses, surfing, soft trekking, and much more.