Requirements: English
Company: Mondiale VGL
Region: Modena , Emilia-Romagna
Mondiale VGL is a leading international freight forwarder and logistics provider offering a complete end-to-end service inclusive of road transport, air freight and sea freight, customs clearance and warehousing. With over 40 years of strong industry relationships, we provide access to the worlds most significant trade routes for our customers operating in various industry sectors across Oceania, Asia, Europe, Norht and South Amenrica, Middle East and Africa. With over 1,500 employees located in 13 countries across the globe, our team members come from a diverse range of backgrounds, ages, cultures and beliefs, which is a key strength in our success. We are proud of our heritage and the platform it provides our people and business for growth. Join us and build a reputation for getting things moving and shape the career you want.We are excited to let you know that at we are looking for people with the experience, passion and drive to join our IT team in Reggio Emilia. If you are passionate about Informational Technology and interested in building a career in a fast-growing Company with a multicultural environment, we would love to hear from you!Job TitleHelpdesk SupportJob ScopeThe IT help desk support technician performs various functions in resolving issues concerning software and hardware operation for an organization or/and its customers.Job responsibilitiesOffer Level 2 customer-centered technical support for companys desktop computing environment and corporate network, including supported hardware, Microsoft Office/Outlook and other business applications, and peripheral devicesEnsure immediate and total restoration of services for all systems and services by promptly responding to users requests (including remote users) when they have an IT related problem proactively recognize the problem and implement needed solutionsProvide support and maintenance for in-house computer systems, including carrying out diagnosis, upgrade, repairs, maintenance, and installation of all equipment and hardware devices, as well as ensuring top performance of workstationTroubleshoot remote users issues by applying remote monitoring and management softwareProvide solution to software, hardware, and system problems by researching problems and questions, diagnosing, troubleshooting, and applying available information and resourcesSolve problems that do not have documentation by walking customers through established processes for solving problems over the phone or/and in person and utilize critical reasoning in solving the problemRemain in touch with a customer until their issues are totally resolved or/and request is completedCarry out root cause analysis and create new resolutions to problems that occur frequentlyIdentify and correct a problem by performing diagnostic reviews and developing error reports as requestedDevelop and maintain documentation for technology and business processes for end user supportOffer outstanding customer support and excellent communicationEnsure a positive support experience for customers by exhibiting professional attitude and a welcoming approach to understanding customers problemsCarry out software upgrade for presently installed software when necessary and with authorization, or request for new softwarePerform upgrade for desktops/laptops, tablets, mobile phones, and any other devicesPerform administrative duties, including scheduling of equipment or laptop loaners, or any other services/items for company users; organize shipment to remote sites if requiredSkillsPrevious work experience in an IT environment supporting desktops, laptops, peripherals, and printersWork experience in a service/help desk settingProficient applying tablet, desktop, Server Operating Systems, and all Microsoft applicationsKnowledge of Wireless technologies and LANKnowledge of all Laptop hardware and Desktop typesStrong knowledge of various technical support concepts, procedures, and practicesExceptional customer communication and interaction skillsAbility to work effectively with various levels of an organizationAbility to effectively manage multiple tasks simultaneouslyStrong listening skill to fully understand what an end users needs and/or requests areExceptional ability to work optimally in a fast-paced environmentWhat we offerNot only will you be joining an amazing and supportive business that provides the best Freight services, you will also get:A competitive remuneration package, commensurate with the experienceStrong and supportive leadership teamMulticultural and inclusive environment, with a supportive work cultureConcrete growth opportunities: we always look internally before advertising externally for open positions within the company