Responsibilities:
- Daily management: work order monitoring and KPI operation improvement and service cost analysis
-KA relationship maintenance: organize regular service meetings in the region, align agents, and share service performance, process, and policy information
- Service provider management: Identify abnormal service problems and coordinate with service providers to develop improvement plans, and assist service managers in business-related control
- Process execution: Headquarters and regional policies, processes, benchmarks are released, and service station implementation is monitored. Organize and export local service operation processes according to the Italian local after-sales services network and requirements.
Requirements:
- Mature after-sales services channel management experience
- Familiar with after-sales business processes, standards and service provider management models
- Strong communication and problem solving skills
- Fluent in English and Italian.