Requirements: English
Company: Nippon Recruitment
Region: Amstelveen , North Holland
About Nippon Recruitment
Nippon Recruitment specialises in international recruitment worldwide, with a focus on Japanese companies. On behalf of our customer, a multinational Japanese company located in Amstelveen, we are looking for a
Help Desk Coordinator (1298), Full-time
English & French
Company information
Our customer is a leading producer of electronics. The products are being manufactured globally, EMEA sales are being lead from the Dutch office, with HQ in located in Japan.
Job description
In charge of supporting the needs of customers to improve customer experience through handling service and support requests, and ensuring that requests are logged, managed and fulfilled. Main responsibilities of this key position are:
- Logging support requests from customers by phone and by email, establishing the priority of the issues
- Liaison between customers and internal teams, allocating the appropriate engineer or applications specialist to be able to support the customer
- Coordinating, scheduling and handling service calls
- Collaborating actively with the Operations department to ensure orders are prepared and delivered
- Promoting and maintaining service contracts with customers
- Supporting admin tasks such as call management and closing, invoicing, orders management
Job requirements
In order to qualify for this versatile and challenging position, required are at least the following criteria:
- At least 2 years of experience in a customer support administration role in the machine manufacturing industry
- Fluent in English and French
- Bachelors degree
- Excellent command of Microsoft Office and ERP systems
- Liaison experience with other department members to achieve targets
- Multitask oriented and flexible, as well as good communication skills
Are you looking for this broad and exciting role? Please send your CV to Ms. Andra Ordean ( ).