Requirements: English
Company: Undutchables
Region: Amsterdam , North Holland
We are looking for a motivated and dynamic Customer Support Supervisor who thrives in a fast-paced environment and is eager to grow within the role over the coming years. This position requires an individual with a high level of organization skills in providing innovative solutions when supporting a team that exceeds customer expectations. The Customer Support Supervisor is a seasoned leader working with internal teams along with external clients, merchants and customers to maximize program participation while excelling at professional communication, productivity, problem solving, team leadership, innovation and strategic initiatives. In addition to this, the role will ensure a mindset of continuous improvement (i.E. processes, procedures, team and individual development) with the express intent of driving world class service for the organization. Set, monitor and frequently review team goals and metrics Meet regularly with each team member to review metrics, provide feedback and coaching, and address concerns Foster the growth and effective operation of the team by coordinating and scheduling appropriate training sessions, and developing training documentation Energize and motivate the team through strong leadership, clear communication and by setting a positive and professional example Minimum of 2+ years supervisory experience, ideally within a Customer Service environment focused on problem-solving and outbound communication ~ Excellent interpersonal skills and ability to motivate the team and create a supportive working relationship ~ Advanced computer skills, especially in Microsoft Word and Excel ~ Experience with Service Cloud is a plus ~ Interdepartmental and customer relationship skills ~ Fluency in English is required, along with fluency in either Dutch or French Working conditions ~ 26 vacation days annually at full-time employment ~ Professional, Innovative and highly collaborative team ~ Fruit at work Company description Our client is a leading payment and invoicing company for the business to business market. They are known globally for their services in manufacturing, retail, and transportation.