Requirements: English
Company: Manolo Blahnik
Region: Pavia , Lombardia
Department: Retail Reports to: Head of RetailOperations & Business Development Direct Reports: AssistantStore Manager, Senior Sales Associate, Sales Associate x3 OurValues: - Every day the energy, creativity and passion of Manolopermeates through our business. - We believe in the artist and theartisan; we are innovative while still protecting our heritage. -We strive for timeless beauty and quality craftmanship. - Wecelebrate curiosity and believe in working proactively and beingsolution focused. - We believe in upholding family values; we treateveryone with honesty, respect and kindness while nurturing ourteams to deliver excellence. - We believe in making people smile.Purpose: As the Store Manager, you will be responsible foroverseeing the daily operations of our luxury retail store inMilan. You will lead a team of dedicated professionals, ensuringthe highest standards of customer service, operational excellence,and brand representation. Your strategic vision and leadershipskills will drive sales growth and enhance the overall customerexperience. Key Responsibilities: Leadership and mentoring - Coachand mentor team members by setting daily and weekly commercialobjectives to excel in their role. - Display high levels ofpersonal motivation and implement effective incentives to inspireand drive the team. - Display a dedicated approach toself-awareness and self-development. - Work with integrity andrespect for others; create excellent team participation and ensurethe team and boutique(s) are presented to the highest standards. -Work alongside Learning and Development to manage the delivery ofproduct training and client service training. - Responsible forstore recruitment, evaluation, and development of the store team.Demonstrate effective succession planning and networking. - Ensureall People and Culture policies and procedures are implemented,resolving all staff issues effectively, working with the People andCulture Team to manage performance where required. - Maintain highstore standards and conditions whilst fostering a positive workenvironment. Strategy and analysis - Feedback to the Merchandisingfunction and Head of Retail Operations in terms of product mix andvolumes in order to drive sales and exceed targets. - Provideregular market studies including statistical analysis ofcompetitors, assortments, price points and clientele (both localand visiting) with a view to highlighting additional salesopportunities. - Manage the collating, analysis, reporting andevaluating of sales. Commercial and Sales - Provide training andcoaching for team members to help them achieve their individualsales targets and KPIs. - Record and update sales performance,such as Sell Throughs, product feedback, trade feedback. - Ensurethe store constantly meets the visual merchandising and storemaintenance standards set out by Manolo Blahnik. - Manage andprepare the two major seasonal sales events and additional salesevents as may occur. - Provide both analytical and qualitativefeedback to wider business and commercial stakeholders. - Drive anddevelop commercial performance of the boutique(s) by identifyingbusiness opportunities in line with overall company objectives andpolicies. - Adopt a proactive approach to customer acquisition,development, and retention. - Provide analysis and feedback onclientele and product line performances, in weekly/monthly reports.Develop and implement action plans to deliver improvements. -Maintain awareness of market trends in the retail industry,understanding forthcoming customer initiatives and monitoring whatlocal competitors are doing. - Work collaboratively with the Headof Retail Operations, Communications and Events teams to plan anddeliver regular events both in the boutique and externally. ClientExperience - Provide exceptional client experience and service;provide personalised and timely after-sales service to clients,dealing effectively with client complaints. - Demonstrate highlevel of product knowledge (telling the story, features andbenefits etc.) and coach other team members. - Develop strong,long-lasting, commercial relationships with clients, establishing aregular client base and providing support to team members to ensureall sales opportunities are optimized. - Develop relationships withsurrounding businesses and brands to help grow and develop the MBbusiness and assist in the management of special client events.Operational excellence - Champion retail excellence and ensureunwavering standards of presentation and service within theboutique(s). - Ownership of all store operations including Payroll,cash management, invoices, replenishment, sundries, and mandatorycompliance trainings. - Be accountable for and educate team memberson effective implementation of merchandising guidelines,replenishment methods and housekeeping standards to ensure that thestore is always represented at the highest level. - Work with the