Requirements: English
Company: Palo Alto Networks
Region: Paris , le-de-France
Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!Job DescriptionYour CareerService Delivery Leaders serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks products. Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the worlds largest and most well-known organizations.Your ImpactAccount ManagementKey account ownership and relationship management for Palo Alto Networks largest customersOperate as primary point of contact for multiple product lines supporting the customer journeyOperating cross-functionally with clients, end user through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI securityCustomer ImpactOwn customer planning, deployment, adoption, account-level reviews, and escalationsBuilds and manages the customized product delivery to the customers tech environmentUnderstands Customer Security Priorities and is able to translate it to Success PlansPartnershipPartner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewalsPartner with Post-Sales teams as Professional Services , Customer Success & SupportEngage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional servicesQualificationsYour Experience8+ years of professional experience in a customer-facing role, managing high-touch, high visibility post-sales engagementsSpecialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areasCloud SecurityDevSecOpsNetwork SecuritySecurity OperationsProven results working as a trusted advisor to drive business value for customers, including the ability to interact with C-suite through client teams at various levels of technical and non-technical depthExpertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutionsThrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and IntegrityBonus - Client-focused program managementBonus - Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira)Travel - Open to occasional travel according to the need for strategic customer engagement and on-sites - Potential for 10-15%Fluent French speaking skills requiredAdditional InformationThe TeamTo stay ahead of the curve, its critical to know where the curve is. Our team is creating the curve for digital service experiences.As the fastest growing cybersecurity company, we have a broad range of customers who expect the very best cybersecurity partner. Our customers expect their service to be as innovative and excellent as the rest of our products, which rounds out Palo Alto Networks mission. Within Global Customer Service, top talent provides consulting, professional, and technical services to drive customer outcomes. The Digital Cu