Requirements: English
Company: emagine Polska
Region: Rzeszow , Podkarpackie Voivodeship
Project Information: Area: technology/pharma Type of Work: 100% Remote, or hybrid in Rzeszw, Gdansk, Wroclaw. Project Duration: long term; first contract till December 2025. Availability to meetings with team: minimum 3 days a week from 15 - 19 CET. B2B up to 140zl/h Summary: The Project Manager will lead a support operations team for client software platforms built on Google Cloud Platform (GCP), focusing on delivering exceptional level 1 and level 2 support services. Main Responsibilities: Lead a technical support operations team. Deliver metrics-guided L1/L2 support services. Drive continuous improvement in service delivery. Manage support teams and processes. Coordinate technical teams across different time zones. Analyze support metrics for service enhancements. Key Requirements: 3 years of experience in technical support or project management (GCP preferred). Understanding of Google Cloud services (e.G., BigQuery, Dataflow). Familiarity with HPC concepts (e.G., Slurm, parallel computing). Knowledge of HPC workload management and optimization. English and Polish language Level: B2, C1, C2. Proven experience in managing support teams. Strong analytical and communication skills. Experience with ticketing systems. Self-motivated problem-solving abilities. Nice to Have: Project Management certification (PMP, PRINCE2). Cloud certification (Google Cloud, AWS, Azure). Experience with HPC in cloud environments. Understanding of containerized workloads. Knowledge of scientific computing libraries. Experience with ITIL service management frameworks. Background in data science or machine learning. Experience with continuous improvement methodologies.