Requirements: Dutch/Flemish Native speaker, English business fluent
Company: portugal.xpatjobs.com
Salary: 15200 + bonus + meal vouchers
Region: Lisbon
Your responsibilities and impact as a Technical Support will be:Handling first line inbound technical support requests by phone & email (B2B)Assist new customers with their account activation, transaction status queries and financial requestsExplaining the steps to customers and answering any questionsGuide customers for correct website and help with self-service useEmphasis on maintaining a strong customer relationshipFollowing and maintaining security procedures around sensitive data and be strict in giving correct information.Skills, qualifications and interest you need to succeed in this role:Dutch native (preferably Flemish) & English fluentCommitted and dedicatedHaving interest in technology and analyticsPositive attitude towards changesTeam player with strong listening skillsService minded person with the ability to handle conflicts in a constructive mannerBeing a strong communicatorNo previous experience neededHaving a valid Spanish work permit or a citizenship that allows you to work in an EU countryWhat's in it for you?Type of contract: IndefinidoWorking hours: 39h/week, Mon-Sun 09:00 - 21:00 (shifts)2 weekends off a monthSalary: 1305 + performance bonus of potentially 200 per monthTraining: 2 weeks followed by a practical period (Training and familiarization together will take 4 months)Equipment providedHybrid system after a few months in the companySpanish lessonsMeal allowances possibleConstant trainingInternational environmentSupport from the company regarding NIE and SSNYour Future Company:This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona.Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.