Requirements: English
Company: SISL Global
Region: Brussels , Brussels
Technical Skills:
- Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
- Administration experience of MS Active Directory users & groups, policies and management concepts
- Understanding of IP telephony concepts and technology
- Ability to execute basic troubleshooting and IMAC activities on IP desk phones and softphones
- Understanding of basic networking tasks e.g. Rack and Stack devices into a cabinet, Copper and Fiber basic cable testing abilities, Patching, Consol cable connection to a switch and sharing to NOC team via putty session. Basic understanding of network testing tools for cables e.g. Fluke, Light Power Meter, Visual Light Source.
- Effective communication in English and Local Languages is mandatory
Desired Experience:
- Prior experience on Desktops, Workstations, Notebooks and Printers
- Collaboration experience including remote control of PCs and video conferencing knowledge
- Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
- Strong Microsoft Office skills (Outlook, Word, and Excel) / O365
- Thorough understanding of Outlook''s calendaring tool
- Understanding of Exchange functional accounts and how they are used within Microsoft technologies
- Strong Mac OS skills with at least 2-3 years experience in supporting Mac OS devices is desired, though not mandatory
- Experience with doing hands and feet network testing and patching.
- Basic (hands-on) knowledge and experience of Cisco CUCM configuration (user creation, user deletion, user modification)
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
Must be detail oriented and self-motivating