Requirements: English
Company: mailship
Region: Carpiano , Lombardy
Mailstep is a rapidly growing logistics company, specializing in providing seamless end-to-end shipping solutions for our clients. We are currently seeking an experienced Onboarding Specialist to join our team and play a crucial role in helping our customers successfully integrate and utilize our Mailship platform. This role is essential in ensuring a smooth onboarding process and providing exceptional customer service.
Key Responsibilities:
- Manage the contract execution process for clients brought onboard by our sales team
- Coordinate and execute comprehensive training sessions for customers on the Mailship system
- Oversee the initial shipments of goods into our warehouse, ensuring a seamless integration into our system
- Act as the bridge between our IT team and the client''s IT team, ensuring successful integration of our system with the client''s existing infrastructure
- Serve as the primary liaison between customers and our warehouse/operations team, ensuring clear communication and addressing any issues that may arise
Requirements:
- Minimum of 2 years of experience in customer onboarding, project management or a similar role
- Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams
- Experience in coordinating and executing training programs
- Understanding of ecommerce platforms like Shoptet, Shopify, WooCommerce and insights into current ecommerce trends.
- Proficiency in understanding REST API concepts, ability to navigate through technical documentation and conduct basic testing using tools like Postman
Why Mailship?
- We are a company with great potential and friendly colleaguesyou definitely wont be bored here
- Training and further professional development
- Flexible working hours
- On site work maximum 1 day home office per week (please check commuting to adress Via Sandro Pertini, 3, 20074 Carpiano)
- 5 weeks of vacation
- Work in our application systemswe have our own development and were doing great!
If you''re not looking for a corporate setting but a cool company with a startup vibe, Mailship is the right place for you!