Requirements: English
Company: LIXIL
Region: lombardia, italia , Lombardy
Join to apply for the Field Service & Training Specialist role at LIXIL1 day ago Be among the first 25 applicantsJoin to apply for the Field Service & Training Specialist role at LIXILDirect message the job poster from LIXILJoin Our Team at LIXIL Senior Field Service & Training Specialist (Italy, LIXIL Europe)At LIXIL, we believe that water has the power to transform lives. With a presence in over 150 countries and world-renowned brands like GROHE, we develop innovative and sustainable housing and water technologies that make better homes a reality for everyone, everywhere.As part of our continued growth across Italy, we are seeking a Senior Field Service & Training Specialist to join our dynamic team and play a key role in technical training, customer service excellence, and stakeholder support.Your ImpactAs a Senior Field Service & Training Specialist, you''ll be the driving force behind the delivery of impactful technical training and service support across Italy. By equipping installers, service partners, and internal teams with expert knowledge, you will directly enhance customer satisfaction, reinforce service quality, and support the success of commercial operations.What Youll DoTraining & Development:Design and deliver engaging training sessions to installers, multibrand agencies, customers, and internal staffTailor training materials to blend technical depth with commercial relevanceFacilitate in-person and virtual training, driving high engagement and knowledge retentionTechnical Service & Coordination:Oversee a network of 20+ Grohe Technical Assistance Centers across ItalyMonitor service quality and drive continuous improvementManage partner alignment with service standards and company policySupport trade fairs, roadshows, and retail events with live product demosCollaborate with sales teams to deliver technical insights and increase engagementRemote Technical Support:Provide expert troubleshooting and consultancy via phone/emailTrack recurring issues and share findings to enhance product and service deliveryQuality Control & Communication:Conduct service quality audits and gather user feedbackManage complaints, returns, and logistics for defective productsEnsure transparent communication of product updates to stakeholdersWhat Youll NeedPrevious experience in field service, technical support, or training rolesStrong knowledge of product installation and servicing (preferably in bathroom/building solutions)Excellent communication and presentation skills for diverse audiencesExperience delivering in-person and remote training sessionsCustomer-first mindset, with a solution-oriented approachAbility to work independently and collaborate across functionsOther Requirements:Intermediate English (spoken and written)Familiarity with Microsoft Office, Google Suite, and basic SAPWillingness to travel regularly across ItalyWhat We OfferPermanent contractCompetitive salary and benefits9 daily meal vouchersCompany carHybrid working model (remote + field)A young, collaborative, and innovative work cultureWhy LIXIL?When you join LIXIL, you''re joining a purpose-driven company that values innovation, collaboration, and continuous growth. If youre ready to make an impact and bring expertise to a customer-focused, forward-thinking team, wed love to hear from you.Apply now and help us build better homes for everyone, everywhere.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionTrainingIndustriesWholesale Hardware, Plumbing, Heating Equipment, Water, Waste, Steam, and Air Conditioning Services, and Paint, Coating, and Adhesive ManufacturingReferrals increase your chances of interviewing at LIXIL by 2xGet notified about new Field Service Specialist jobs in Greater Milan Metropolitan Area.Service Technician Northern Italy (f/m/d) - Product StarragField Service Engineer - North Italy H/FFIELD SERVICE ENGINEER IDRAULICO/MECCATRONICO - 2521.03.NDG.25Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr