Requirements: English
Company: TN Italy
Region: Monza , Lombardy
Job DescriptionThe Customer Service Manager will be part of Cassina''s Commercial Department and will be responsible for leading the Customer Service Team. The person will report directly to the Cassina Commercial Director.The ideal candidate will focus on process management, data analysis, and KPI-driven performance improvement. This role requires a strategic mindset to enhance customer experience, streamline service workflows, and leverage data insights to drive efficiency and excellence.ResponsibilitiesManage a team of 17 people in Italy and supervise the Customer Service department in the US.Guarantee the best service to dealers and D.O.S in terms of order management and after-sales, promoting a proactive approach.Ensure monthly revenue targets are met in coordination with Sales, Manufacturing, Logistics, and Administration teams.Provide reporting and KPIs on order completion, shipments, and delays.Manage claims in coordination with the Quality Team.Organize yearly customer surveys.Coordinate sales support activities during events like Salone del Mobile and throughout the year.Skills and KnowledgeCustomer-centric mindset with a passion for delivering high-end service experiences.Strong leadership skills and excellent data analysis abilities.Proficiency in CRM systems and Excel, with the ability to develop reporting tools.Fluency in English; additional languages are a plus.Education & Experience5-10 years of experience as a Customer Service Manager in the luxury sector (preferably furniture, automotive, or high-end retail).Education in Management or Management Engineering.Experience in international markets.Additional DetailsLocation: Meda (MB), Italy.Smart Working: 1 day per week as per Group Policy.Our company is an equal opportunity employer. Interested candidates should send their CV with authorization for EU 2016/679 (GDPR).#J-18808-Ljbffr