Requirements: English
Company: JR Italy
Region: Salerno , Campania
Social network you want to login/join with:Digital Customer Experience (CX) Manager, SalernoClient:Location:Job Category: Other-EU work permit required: YesJob Reference:7169083187698597888337149Job Views:1Posted:09.05.2025Job Description:DIGITAL CUSTOMER EXPERIENCE (CX) MANAGERType: Permanent, Full-Time, Remote (with travel to Group Head Office in Germany)Your new Company:Hfele is an internationally trusted provider of furniture fittings, ironmongery, and hardware to the trade. Known for our extensive range and quality, Hfele offers excellent customer service supported by a top-tier sales and support team.Your new role:Are you passionate about delivering exceptional digital experiences and driving impactful change globally? Do you excel in dynamic, cross-functional environments emphasizing innovation and customer focus? We seek a Digital Customer Experience Manager, also serving as the Global Process Owner for the Contact-to-Order (C2O) journeyan influential dual role. This is your chance to enhance customer digital interactions and transform global processes for seamless service delivery.As Digital Customer Experience Manager, you will:Lead digital strategy development and implementation across all customer touchpointsEnhance the end-to-end digital journey, including website, social media, and mobile platformsCoordinate across departments and regions to ensure a consistent, engaging customer experienceUtilize data, feedback, and analytics for continuous innovation and optimizationPromote digital CX best practices within global teamsAs Global Process Owner (C2O), you will:Own the entire Contact-to-Order process globallyStandardize and harmonize processes across markets and departmentsLead cross-functional teams to improve performance, efficiency, and customer satisfactionUse KPIs and insights to guide process improvementsDrive change management, training, and adoption of new workflowsWhat youll need to succeed:A degree in business, marketing, computer science, or related fieldsFluent in English; German or other languages advantageousExtensive experience in digital customer experience and process managementProficiency with CRM, analytics, marketing automation, and process modeling toolsAbility to build stakeholder relationships and lead diverse, multicultural teamsStrong analytical, problem-solving, and project management skillsCustomer-centric mindset and passion for continuous improvementWillingness to travel within the Group, especially to GermanyWhat youll get in return:Annual BonusBenefits including 23 days'' holiday + 8 bank holidays, increasing with service; Healthcare; Shopping and activity discounts via Westfield Rewards; Pension Scheme; Stock DiscountsLearning and Development opportunitiesThis role offers you the opportunity to lead digital innovation and operational excellence at Hfele Group, shaping strategy and executing your vision with full support. Drive impactful change in a global organization.#J-18808-Ljbffr