Requirements: English
Company: Fingen S.p.A.
Region: Florence , Tuscany
About the Company: Step into the world of timelessItalian luxury at Palazzo Tornabuoni, a 15th-century palazzo turnedinto Florence''s first exclusive Private Residence Club. Nestled inthe heart of the Renaissance city, this iconic property is managedby Fingen Group, a leading Italian retail and real estate companyrenowned for its commitment to excellence and Italian styleessence. About the Role: We are looking for a highly self-motivatedand enthusiastic Residential Services Agent to be part of ourResidential Services team. In this role you will be a leader forthe Club Members services and assistance. Tasks andresponsibilities of your positions goes from handling theReservation Process to communications, from greeting Members tochecking them in, providing information on amenities &services, anticipating and responding to their needs, listening toand resolving any issue, providing an excellent service throughouttheir stay. Your role is to coordinate all guest requests forspecial arrangements and assists with activities such as bookingtickets, making reservations, travel and tours to name a few.Responsibilities: - Perform Front Desk & Concierge Operationson a daily basis - Handle Reservations on a daily basis - HandleDepartment Month End archive - Plan and coordinate Housekeepingweekly schedule - Coaching and training to colleagues and trainees- Support in other operational tasks or assigned projectQualifications: Minimum two years concierge experience in 5* LuxuryHotel Required Skills: - Must have the ability to maintaining anoutgoing personality, being a team player, demonstratingcommunications and analysis skills and keeping a positive can doattitude. - Promote a friendly and professional image to theMembers and give full cooperation to any requiring assistance witha prompt, caring and helpful attitude. - Prioritize and performaccordingly, ensuring all requirements are handled immediately withspeed and efficiency. Service driven - Like to takeresponsibilities, work independently and have a good understandingof basic front office accounting, procedures and tasks. - Befamiliar with Members names, residence location, special requestsand profile history - Be genuine Ambassador of the Company Valuesand beliefs - Fluency in Italian and English, both spoken andwritten. A third language is preferred. - Knowledge of PMS Operapreferred. Preferred Skills: Fluency in Italian and English, bothspoken and written. A third language is preferred. Knowledge of PMSOpera preferred. Pay range and compensation package: The benefits:- Competitive salary - Ticket restaurant 8 euro - Free Uniform withdry cleaning available - Employee Recognition Programmes -Excellent Training and Career Development opportunities -Opportunities to build a successful career with future projectspotential Equal Opportunity Statement: All applications, should besent with the authorization to process personal data, as requiredby Art. 13 of Legislative Decree No. 196/2003 and Art. 13 GDPR679/16