Requirements: English
Company: Crayon
Region: Svres , le-de-France
- Excited to take charge as an Engagement Manager, driving successful project delivery, building strong client relationships, and continuously optimizing processes to exceed expectations and deliver results?
- Ready to be part of a supportive team , dedicated to ensuring your success in the role?
- Are you interested in joining a market leader with a successful global presence and an exciting growth strategy?
Practical Information:
Location: Svres, France | Reports to: Project Management Team Leader | Visa Requirements: Valid working visa for France | Language Requirements: Fluent/professional French and English , written and verbal | Work arrangement: Hybrid | Learn more:
As our new Engagement Manager, you will ensure the smooth execution of Crayon services, including the proper management of resources, particularly financial ones. You will be responsible for structuring client relationships , developing action plans, prioritizing tasks, and building a support network to guarantee effective project delivery. Additionally, you will manage resources, time, and communication to meet client expectations, track project performance through KPIs, address risks, and drive continuous process improvements.
Other responsibilities will include
- Contractual Commitment Management - ensure compliance with contractual commitments (deliverables, invoicing, etc.) by both Crayon and clients
- Client Relationship Management - establish a trust-based relationship with clients to understand their strategic needs
- Customer Satisfaction and Retention - analyze customer satisfaction indicators (CSAT) and implement corrective actions if needed
- Growth Opportunities - drive the identification of upsell and cross-sell opportunities during service delivery within a predefined client portfolio
- Reporting and Analysis - provide regular reports on account performance indicators
Your Competencies
- 5+ years of experience in a similar role (Customer Success Manager, IT Project Manager, Engagement Manager, or equivalent)
- Masters degree (Bachelors +5) in management, business, information technology, or a related field
- Previous experience in the technology or IT services sector is a significant advantage.
- Knowledge of cloud solutions, SAM, and FINOPS
About You
- You consistently support your team, lead by example, and help create an environment where everyone can grow
- You actively suggest improvements, take initiative with confidence, and always strive for better outcomes
- You maintain a structured and organized approach, showing a keen willingness to learn and evolve
Whats on Offer?
- Social security
- Employee Share Program
- Meal Allowance
- 50% Transportation reimbursement
- Social & Team Gatherings
- Upskilling through training & certifications
At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, colour, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.
When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.
If you require any assistance or reasonable accommodation during the application process, please let us know.
Apply to join an award-winning employer!