At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers, and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.
We’ve been doing this for more than 85 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.
Purpose & Overall Relevance for the Organization:
- Support the development of the Partner Program (marketplace business model), Partnership Marketing (B2B Voucher Sales) & Gift Cards sales channels within our Digital Partner Commerce business in Europe.
- The Platform Operations team acts as a central vendor management pillar for three areas within the Digital Partner Commerce Business: Partner Program, Partnership Marketing & Gift Cards.
- The Assistant Manager Platform Operations will be supporting the daily operations and improving operational processes that help us deliver on our strategy with Partner Program, Partnership Marketing, and Gift Cards business. This in collaboration with key stakeholders in the different functions throughout the company.
Role & Responsibilities:
Platform Operations: - Working closely with the Platform Operations team, executing & monitoring operational processes in accordance with overall methodology in collaboration with key stakeholders in the different functions throughout the company:
- Develop strong relationships with the Partner Program team (Trading counterparts)
- Support on the end-to-end order management ensuring that all orders are updated across all MWP (Middleware provider) platforms by checking the relevant systems, tackling the issues, and enhancing the processes and system behaviour.
- Monitor and improve the daily operations with key focus on achieving operational KPIs (around cancellation rate/dispatching rate/delivery & return performance/consumer service) to ensure we meet our and partners’ targets.
- Work closely with the team in ensuring partner performance is on track and support mitigation of seen challenges.
- Work closely with the (Senior) Manager Platform Operations, supporting operational processes and enquires coming from internal and external stakeholders.
- Acts regularly as a business partner and system consultant to Partner Program colleagues.
- Lead business improvements and internal alignment processes within the Partner Program team to enable the team to manage this fast-growing and complex business efficiently and to scale.
- Support on the Partner Program financial reconciliation process and drive partner communication for missing documentation.
Partnership Marketing \ Gift Cards:
- Develop strong relationships with the Partnership Marketing and Gift Card teams.
- Drive the different financial processes within the Partnership Marketing team. Establish and maintain the full invoicing processes from generating PO`s, requesting invoices, tracking the respective status.
- Drive the Partner Invoicing cycles for the Gift Cards team. Establish a sustainable operating model with the Commercial Team & Finance.
- Work closely with finance teams to ensure that in/outgoing cashflows are recognized within the Partnership Marketing & Gift Cards Team as well as the wider eCom organization.
- Proactively identify areas of improvements and opportunities to develop new processes that increase efficiency and facilitate business operations.
- Constantly support the team with daily operational challenges.
- Assist with ad-hoc requests and new projects.
Key Relationships:
- Partner Program Platform Growth, Platform Trading, Product Launch and Optimization teams
- Europe eCommerce Operations teams
- Global & Market Digital Partner Commerce (DPC) teams
- Marketplace team and business/technical teams of partner accounts
- Europe Supply Chain Management team, IT, Consumer Service team, Finance and Legal teams
- Tech partner (Middleware provider) teams, external service providers
- Europe Partnership Marketing & Gift Cards team
Knowledge, Skills and Abilities:
- Extremely strong organizational, communication & planning skills - flexibility to handle multiple tasks and business partners. Ability to work in deadline driven environment.
- Strong attention to detail & highly organized approach to work
- Proactive, with ‘can-do’ attitude
- Ability to operate cross-functionally and understanding of external business drivers
- Problem-solving ability to business problems, critical thinker with analytical mindset
- Strong communication skills: cultivate relationships; build consensus & influence business partners
- Strong Excel skills and high proficiency in spreadsheet analyses. The ideal candidate must be self-motivated and passionate about deriving business insight from financial data, improving financial and business processes, and solving problems.
- Highly motivated, curious, willing to learn
- Knowledge of financial processes and general accounting principles
Requisite Education and Experience / Minimum Qualifications:
- Bachelor/master’s in business, Finance, Economics or related field
- 2+ years professional experience (experience in digital/eCommerce, business development, operations or finance).
- Experienced in working with internal and external stakeholders to establish efficient and scalable processes
- Fluency in written and spoken English is required; at least one other European language would be beneficial
adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.