Requirements: English
Company: OASIS Group
Region: Skarzysko-Kamienna , Swietokrzyskie Voivodeship
St. Columcilles Hospital, Bray Road, Loughlinstown, Dublin, Ireland Full time Who We Are St. Columcilles Hospital (SCH) Loughlinstown is located on the border of County Wicklow. It is a model 2 hospital and is aligning itself to the Slintecare vision and provides a range of services to a diverse population covering South County Dublin and County Wicklow. St. Columcilles Hospital is committed to providing a quality, patient focused service in a way that meets all patient needs in an equitable, efficient and safe manner. Skills and attributes Strong team skills Ability to use computer technology effectively and demonstrate the ability to work on own initiative Demonstrate effective and efficient planning and organisational skills Awareness of person-centred approach Effective communication and interpersonal skills including the ability to collaborate with colleagues Ability to lead and manage a team effectively Description Purpose of the Post This is a pivotal role within the hospital, supporting the delivery of an efficient and effective administration service and ensuring a compliant approach to the statutory functions of the HSEs Your Service Your Say, Freedom of Information, GDPR and Data Protection. The post holder will provide management of the Healthcare records and Administration Services Department and will involve working with Consultants, Department Managers and Nurse Managers in the delivery of efficient and effective administration services and excellent patient customer services in St. Columcilles Hospital. Principal Duties and Responsibilities The Administration & Consumer Affairs Manager role is to provide continuing administration support services to patients and their relatives in the hospital by maintaining good communication and responding proactively to patients concerns. The role will encompass both the management of communications and patient administrative services responsibilities which includes the following: Specific Accountability The post holder will assume a leading role in the investigation and management of complaints including those received at the point of occurrence, through written correspondence, from the Office of the Ombudsman and via Your Service Your Say. Manage and collate patient feedback throughout patient surveys and comment cards throughout the hospital. Ensure a timely and consistent response to Service Users and Service Providers for client information across all functions of St Columcilles Hospital. Manage the process of acknowledging, researching, and responding to Data Access/FOI requests including decision making pertaining to files held throughout the hospital. Ensure the accurate handling of all FOI/SARS, data protection, administration access, and PQ requests as agreed. Promote and facilitate training to all staff in the National Communication Programme, YSYS, FOI, GDPR etc. Oversee the management of Healthcare records department throughout the hospital including the management of non-compliances and breaches of Healthcare records. The Management of the Administration & Scheduled Care Services within St. Columcilles Hospital including providing management of front line Services and the staff within these departments, such as the Healthcare Records department, Outpatient, Radiology, MAU/IU, Secretaries and other delegated staff. Monitor trends, report on common feedback themes and issues across the Hospital and the broader DSE Group. Provide guidance and support to staff involved in Coroners inquests, civil litigation/claims management and related processes and support states claims agency with relevant documentation. Provide education and training in order to support staff to understand and fulfil their roles and responsibilities relating to the hospitals Complaints management processes. Ensure that complaints related data is collected, analysed and acted upon in an efficient manner to support the hospital. Maintain a high level of proficiency with all information technology systems used within the service including the National Incident Management System (NIMS) and the Quality Management Information System (Q Pulse). Act as an advocate for service users by listening to them, giving support and assistance, responding to their complaint, helping them in crisis situations and providing them with information about hospital services. Put in place systems and protocols to improve response to patients complaints and to enhance all aspects of patient satisfaction. Develop a service ensuring patients are involved in service development and improvement; and implement systems for ensuring patient/service user feedback is sought and acted upon. Collation of weekly/monthly/quarterly/annual departmental reports and presentations as agreed. Ensure all general, legal, and financial records are readily available on request. Oversee the hospitals communication services i.e. Website, Social media. General Requirements Develop and maintain excellent communicatio