Requirements: English
Company: Borgo Pignano, The Tuscan Haven
Region: Volterra , Tuscany
Borgo Pignano is delighted to share an opportunity for a talented and passionate RECEPTIONIST to join our team for the 2025 season.
Borgo Pignano is a 750 acre private estate hidden away in the hills and valleys of Tuscany whose ethos is a commitment to slow food, slow living and sustainable organic farming. On a peaceful hilltop in the heart of Tuscany you will find elegantly curated accommodations, Michelin star dining, and a variety of healthy experiences.
Main Responsabilities:
- Ensure smooth and efficient check-in and check-out operations
- Compute all guest billing, accurately post charges to guest rooms and house
- Efficently assist guests with queries, restaurants ans experiences reservations
- Take good note of guests feedbacks, ensure that guestss complaints are always addressed to the department head
- Prompt follow up and resolution of customer queries
- Complete and maintain any report requested by management
- Always be supportive to colleagues and Hotel Management
Requirements:
- At least 1/2 years in the same position
- Think 5 stars and work in a professional and friendly manner
- Will proactively be involved in teamwork and cooperate with every co-worker
- Will anticipate the needs of our guests by taking extreme care of details and customer service.
- Customer service orientation
- Warm personality
- Passion for service, courtesy and discretion
- Emotional Intelligence: he/she demonstrates sensitivity to the needs and emotions of guests and collegues and shows the ability to control and express ones emotions
- Well groomed and good communication skills
- Excellent knowledge of English and, preferably, of a second foreign language
- Knowledge of Opera cloud PMS
- Respect for nature and for values that the earth represent
- Owner car
Benefits: Shared accomodations and meals
Please send your CV and your consent on the processing of personal data, in accordance to GDPR and art. 13 of the Legislative Decree of June 30, 2003, no. 196 of the Personal Data Protection Code