Requirements: English
Company: Arendt & Medernach
Region: luxembourg, luxembourg ,
Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals. The firms international team of more than 450 legal experts represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Frankfurt, Hong Kong, London, New York, and Paris.
Our service to clients is differentiated by the end-to-end specialist advice we offer, covering all legal, regulatory, taxation, and advisory aspects of doing business in Luxembourg.
Our firm advises international and domestic clients in all areas of business law relevant to their business activities, ranging from fund formation, banking, insurance, private equity, and real estate to corporate and tax matters.
Given the ongoing development of our firm, we are currently recruiting:
Business Operations Manager
We are seeking a highly skilled and motivated Business Operations Manager to oversee and lead the operational support functions within one of our Business Units (BU). In this critical role, you will manage the supervisors of the support teams (comprising administrative assistants and billing officers) to ensure seamless operations and alignment with our firms strategic goals.
You will act as the primary point of contact for the Head of the BU, supporting the implementation and ongoing monitoring of the BUs strategic objectives. Additionally, you will play a pivotal role in the ongoing transformation of our operational set-up, fostering collaboration and driving operational excellence.
Your responsibilites:
Team Management & Leadership
- Oversee the supervisors of administrative assistants and billing officers, ensuring they are empowered to lead their teams effectively.
- Set clear objectives, foster collaboration, and drive operational excellence to meet performance targets.
- Ensure smooth coordination and communication across teams, aligning operations with the firms vision and transformation strategy.
- Work closely with the Head of the Business Unit to ensure that teams deliver high-quality support services that meet the firms standards.
Transformation Project Leadership
- Actively contribute to and support the ongoing operational transformation project, working in collaboration with senior management to execute change initiatives successfully.
- Drive process optimization to enhance overall team performance and ensure alignment with the firms strategic objectives.
Supervision
- Mentor and support supervisors and other key staff members, enabling them to lead their teams effectively.
- Develop and implement performance metrics, conduct regular reviews, and provide training and development opportunities for team members.
- Promote a culture of continuous improvement and professional growth within the support teams.
Operational Excellence
- Collaborate with internal departments to streamline processes and ensure alignment with the firms operational policies and objectives.
- Continuously gather feedback from internal clients to refine day-to-day operations and achieve business goals.
Reporting and KPIs
- Monitor and manage the Business Units Key Performance Indicators (KPIs), including data processing quality, adherence to the firms financial agenda, and compliance with deadlines and quality requirements (e.g., time capture, invoicing, collection).
Why This Role is for You
- Lead a Diverse Team: Take charge of a large, multi-level support team in a top-tier law firm, influencing operational success and driving impactful change.
- Shape the Future: Play a central role in the firms transformation project, ensuring strategic goals are achieved while fostering collaboration and efficiency.
- Develop and Inspire: Mentor supervisors and their teams, creating a positive and growth-oriented working environment.
Your profile :
We are looking for an experienced leader who is passionate about driving operational success and leading transformational change.
- Experience: 1015 years of team management experience in complex, dynamic environments, with a proven ability to supervise and guide multi-level teams.
- Leadership: Strong natural leadership skills with the ability to inspire, motivate, and foster collaboration across teams.
- Communication: Exceptional communication skills to coordinate between