Requirements: English
Company: JR Italy
Region: Lucca , Tuscany
(Senior) Customer Success Manager Italy, Lucca Job Description: You are responsible for our Italian customers and handle all communication. You introduce innovative payment processes for car dealer groups and other industries. You train operational managers (remotely/on-site) on our product usage. You identify and resolve onboarding challenges in coordination with customers and colleagues. You upgrade our solutions for existing clients. You help improve our product and processes through close customer contact. Your profile: Minimum 5 years of experience in digital (multi) project management, with proof of successful projects. A structured, organized approach, even under stress, managing multiple tasks. Confident communication at C-level, even in tense situations. Willingness to travel to customers. Native or bilingual in Italian, proficient in business English, and comfortable in a fast-paced environment. Experience in automotive or software sectors is a plus but not required. Why us? Be part of one of Europe''s most exciting FinTech scale-ups. Benefit from extensive training and development opportunities. Enjoy an open, transparent corporate culture where ideas are valued. Possibility of remote work. Participate in monthly team events focused on team spirit and fun. About Us: Aufinity, based in Cologne, is a FinTech scale-up pioneering digital payment solutions in the automotive sector. Since 2018, we''ve developed bezahl.de, the first all-in-one platform for digital payment management in automotive trade, helping customers save time and costs while enabling fully digital payments, including for large sums.#J-18808-Ljbffr