Requirements: English
Company: Brown Thomas Group
Region: Dublin, Irlanda
Working for the Brown Thomas GroupThe Brown Thomas Group is part of a global retail family that attracts the very best in luxury brands and features exclusive offerings from the most innovative designers in the world. Today the Brown Thomas ethos finds expression through its many departments, each individually designed with the very best retail experience in mind.Our customers expect impeccable service delivered by people with a genuine passion for luxury brands and thorough knowledge of our products. Wherever you work, you''ll take enormous pride in meeting those standards. Which means as well as making sure your own department is immaculate, merchandise is replenished and displays are stunning, you''ll also grasp every opportunity to build your product knowledge, get to know the wider store and understand all of our services.What the role entailsPeopleWorking as part of team, delivering extraordinary service to both external and internal customersEnsuring communication is open and clear within the teamContributing to team targets and goalsAttending team briefings daily to understand targets, promotions & company newsLiving and showcasing the behaviours associated with the Brown Thomas people valuesReflecting the Brown Thomas brand in personal dress and grooming standardsProductBeing passionate and enthusiastic about products and services availableAcquiring and updating product knowledge through supplier training, product labels, magazines etcBeing aware of product lines in other departments and introducing related product to the customerBeing knowledgeable of additional services on offer throughout the store including events and promotionsCustomer ServiceIdentifying and meeting our customer''s needs through effective sellingProviding a professional after sales and complaints handling serviceIntroducing additional services including events and promotions throughout the storeLiving our value to delight our customersBuilding customer loyalty through attentive service and offer of loyalty programEnvironmentTaking pride in ensuring the standards are adhered to every day, e.g. cleaning, tidyingReplenishing stock ensuring that all items/products are out on the shopfloorFollowing health and safety procedures and security proceduresProtecting company assets, fixtures and fittings and report defects to your managerFollowing all health and safety and security proceduresLearn, understand and comply with all company policy and proceduresProfitSelling, influences and persuades customers to buy productAchieving daily/weekly targetsFinding alternatives and actively link selling to all customersPerforming till procedures correctly and efficientlyPreparing for and assisting in the process of stocktakingThe ideal candidate:If you are our ideal candidate you will have a proven ability to deliver exceptional customer service with a background in retail, hospitality or customer services. It''s also preferable if you have had experience working with luxury brands. You''ll share our passion for exceeding customer expectations and will and identify strongly with our Company Values. Added to that you''ll be the kind of person who''s immaculately presented, who thrives on team work, is commercially aware and self-motivated.Key Skills for this roleEffective communicationStrong sense of teamworkSelf-motivationAbility to sellPassion for our brand and our product